Cancellation & Refund Policy

Last updated 25 October 2026

This policy covers Genie Plus and Genie Pro, the paid plans of DesignX Genie, run by ARMOUR1X LLP. Payments are processed by Razorpay. The Free plan costs nothing, so there is nothing to refund on it.

Your subscription

• Genie Plus and Genie Pro are billed monthly, in advance, at the price shown on the Plan & billing page when you subscribe.
• A plan renews automatically every month until you cancel. There is no free trial.
• A plan starts as soon as your payment is confirmed. It is a digital service: nothing is shipped.

Cancelling

• Cancel any time from Plan & billing in your account menu (Cancel renewal), or write to us.
• The plan stays on until the end of the month you've paid for, and you won't be charged again. Your account then returns to the Free plan. Your designs stay.

Upgrading from Plus to Pro

• You pay for Pro's first month when you upgrade, and Pro starts at once.
• Plus stops renewing, so it is never charged again. The part of the Plus month you had already paid for isn't refunded.

Refunds

• A month that has already started isn't refunded, in full or in part.
• We refund a payment in full if you were charged twice for the same month, or if you paid by mistake and tell us within 7 days of the payment.
• To ask for a refund, write to us from your account's email address with the date and amount of the payment, or the payment ID on Razorpay's receipt. An approved refund goes back to the card or UPI account you paid with, usually within 5–7 working days.

If a payment fails

If a monthly payment doesn't go through, Razorpay tries again over the next few days, and your plan stays on meanwhile. If it still fails, your account returns to the Free plan. Your designs stay.

Price changes

If the price of Genie Plus or Genie Pro changes, we'll tell you before the new price applies to your next renewal, so you can cancel first if you want to.

Contact

Questions about a payment: designxgenie@gmail.com, or see Contact us.